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Client demanded phone records to audit our billing

Regional midlaw. Major client has asked that we hand over ph...
Rocket Gook
  05/18/17
Why would you have any? Verizon keeps them for 18 months now...
ARE Reptile
  05/18/17
YFWGI
Talmud Studies
  05/18/17
is that even permissible under client confidence rules?
,.,..,.,..,.,.,.,..,.,.,,..,..,.,,..,.,,.
  05/18/17
this is why any good billing entry with a phone call also ha...
Alpha Dog
  05/18/17
...
charlie brown
  05/18/17
If there's any discrepancies just say you included time spen...
.....................:......:::.......;...........
  05/18/17
Their software has a metric for that and flags people who al...
Rocket Gook
  05/18/17
why doesn't the client have their own phone records if th...
Mr. Eeyore, Esq.
  05/18/17
They started comparing our time entries to their phone logs ...
Rocket Gook
  05/18/17
Bullshit.
God, Guns & Trump (Sen. Kid Rock R-MI)
  05/18/17
Not flame.
Rocket Gook
  05/18/17
This is why it's best to never bill just a call. It's always...
Corporate Warrior
  05/18/17
I've heard that some bill review software picks up on "...
~~(>' ' )>
  05/18/17
TIMEBUILDER DESTROY TIMEBUILDER RUIN
Adam22
  05/18/17
(In the voice of Grimlock from Transformers?)
~~(>' ' )>
  05/18/17
...
Adam22
  05/18/17
Insurance company?
~~(>' ' )>
  05/18/17
Yes
Rocket Gook
  05/18/17
Yes
Rocket Gook
  05/18/17
Insane but this is just flame to push the bill down
._._._._.._._._._.._._._._.._._._._.
  05/18/17
I've never been hired by an insurance company, but I've seen...
~~(>' ' )>
  05/18/17
Yes they do lots of the more questionable tactics, including...
._._._._.._._._._.._._._._.._._._._.
  05/18/17


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Reply Favorite

Date: May 18th, 2017 1:10 AM
Author: Rocket Gook

Regional midlaw. Major client has asked that we hand over phone records. Apparently so their billing software can check it against our time entries.

FMA this "profession" somehow keeps getting worse

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333478)



Reply Favorite

Date: May 18th, 2017 1:13 AM
Author: ARE Reptile

Why would you have any? Verizon keeps them for 18 months now I think but that's just another reason to make all calls by VOIP which is what every firm worth a shit does now. There should be no minute log with VOIP if done right.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333496)



Reply Favorite

Date: May 18th, 2017 1:20 AM
Author: Talmud Studies (*)

YFWGI

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333517)



Reply Favorite

Date: May 18th, 2017 1:11 AM
Author: ,.,..,.,..,.,.,.,..,.,.,,..,..,.,,..,.,,.


is that even permissible under client confidence rules?

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333486)



Reply Favorite

Date: May 18th, 2017 1:12 AM
Author: Alpha Dog

this is why any good billing entry with a phone call also has at least one other task listed.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333491)



Reply Favorite

Date: May 18th, 2017 7:04 AM
Author: charlie brown (*unzips*)



(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33334175)



Reply Favorite

Date: May 18th, 2017 1:12 AM
Author: .....................:......:::.......;...........


If there's any discrepancies just say you included time spent "preparing" for the call in the entry - I do that all the time to get some extra padding in

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333492)



Reply Favorite

Date: May 18th, 2017 1:53 AM
Author: Rocket Gook

Their software has a metric for that and flags people who allocate time this way (in excess of the call time). We're already careful about keeping time accurate for calls with their inhouse people.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333643)



Reply Favorite

Date: May 18th, 2017 1:13 AM
Author: Mr. Eeyore, Esq. (blackbeltinboredom@gmail.com)

why doesn't the client have their own phone records

if those calls are internal then why would they trust ur phone records not to be padded too

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333498)



Reply Favorite

Date: May 18th, 2017 1:51 AM
Author: Rocket Gook

They started comparing our time entries to their phone logs about six months ago. Now they want to check our calls to opposing counsel, experts, etc.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333633)



Reply Favorite

Date: May 18th, 2017 2:38 AM
Author: God, Guns & Trump (Sen. Kid Rock R-MI) (Magic Hat)

Bullshit.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333839)



Reply Favorite

Date: May 18th, 2017 2:54 AM
Author: Rocket Gook

Not flame.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333883)



Reply Favorite

Date: May 18th, 2017 2:59 AM
Author: Corporate Warrior

This is why it's best to never bill just a call. It's always prep work or after work on the same line item

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333892)



Reply Favorite

Date: May 18th, 2017 3:02 AM
Author: ~~(>' ' )>

I've heard that some bill review software picks up on "and" to crack down on combined tasks.

"Call with Expert McExpert, preceded by review of expert report (0.5)"

Your move, software!

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333896)



Reply Favorite

Date: May 18th, 2017 3:32 AM
Author: Adam22

TIMEBUILDER DESTROY

TIMEBUILDER RUIN

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333946)



Reply Favorite

Date: May 18th, 2017 3:49 AM
Author: ~~(>' ' )>

(In the voice of Grimlock from Transformers?)

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333971)



Reply Favorite

Date: May 18th, 2017 3:58 AM
Author: Adam22



(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333986)



Reply Favorite

Date: May 18th, 2017 2:59 AM
Author: ~~(>' ' )>

Insurance company?

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333890)



Reply Favorite

Date: May 18th, 2017 3:27 AM
Author: Rocket Gook

Yes

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333937)



Reply Favorite

Date: May 18th, 2017 3:28 AM
Author: Rocket Gook

Yes

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333940)



Reply Favorite

Date: May 18th, 2017 3:29 AM
Author: ._._._._.._._._._.._._._._.._._._._.


Insane but this is just flame to push the bill down

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333942)



Reply Favorite

Date: May 18th, 2017 3:33 AM
Author: ~~(>' ' )>

I've never been hired by an insurance company, but I've seen billings to them in bad faith cases where the insured assigned its claims to my client.

Insurance defense firms seem to do just fine with making up for the low rates and oppressive rules by billing more time with more lawyers.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333948)



Reply Favorite

Date: May 18th, 2017 3:35 AM
Author: ._._._._.._._._._.._._._._.._._._._.


Yes they do lots of the more questionable tactics, including billing for multi clients at once.

Fee audits are nightmares generally.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333951)